Senior Service Delivery Assurance Lead - Field-Based

Pepper Money UK is seeking a Service Delivery Assurance Manager for a 12-month FTC. The role leads a four-person team across Cardiff, London and Manchester, ensuring high standards of service delivery and customer outcomes.

You will travel between locations, influence stakeholders, and drive improvements across people, processes and systems to strengthen performance. You will apply data insight and AI-driven opportunities to enhance assurance, reporting and operational effectiveness while