Senior Service Coordinator

Salary - Basic £35,000 /annum plus commission (OTE £40,000/annum)

Hours of Work: Monday to Friday, 8:00am - 6:00pm. Saturday rota participation required. Sunday closed.

Role Purpose

The Senior Service Co ordinator is responsible for the day to day operational management of the Service Workshop and Parts Department, ensuring maximum workshop efficiency, technician productivity, labour sales performance, parts control, customer satisfaction, and process compliance.

The role acts as the central link between Technicians, Service Advisors, Parts Operations, Customers, and the Aftersales Manager, ensuring that workshop loading, labour recovery, Vehicle Health Check (VHC) conversions, MOT performance, quality control, and parts availability are managed effectively.

The Senior Service Co ordinator will assist and support the Aftersales Manager while driving departmental performance and ensuring all daily, weekly, and monthly operational objectives are achieved.

Skills & Experience Required

• Significant experience within an automotive dealership aftersales environment.
• Experience in workshop control, service operations, parts management, or a similar supervisory role.
• Strong understanding of workshop loading, technician productivity, and labour sales management.
• Experience managing Vehicle Health Checks and additional work sales.
• Understanding of parts inventory and stock control processes.
• Excellent organisational and communication skills.
• Ability to manage multiple priorities in a fast paced environment.
• Strong IT and Dealer Management System (DMS) skills.
• Previous experience as a Workshop Controller, Service Controller, or Senior Service Advisor.
• Manufacturer franchise experience.
• MOT process and compliance knowledge.
• Leadership or supervisory experience.

Personal Attributes

• Strong leadership and organisational skills.
• Commercially focused and results driven.
• Customer-focused approach.
• Excellent attention to detail.
• Ability to work under pressure and meet deadlines.
• Positive and professional attitude.
• Strong team player and mentor.
• 30 days holidays (i.e. 22 days including 8 days bank holidays)
• Private Health Plan (Simply Health)
• Cycle to work scheme
• Loyalty & Long Service Awards
• Car Leasing Scheme
• Discounts on car purchases / repairs / parts
• Ongoing training, both in house and with the manufacturer
• Opportunity to directly influence workshop and parts performance.
• Ongoing manufacturer and dealership training.
• Career progression opportunities within Aftersales Management.