Senior Service Account Manager - Proactive Service Governance

IT Professional Services Limited is seeking a Service Account Manager to own end-to-end delivery for a client. You will ensure contractual commitments, service standards and user experience outcomes are met, leading governance forums and driving service improvements.

The role requires governance experience, ITIL knowledge, and strong analytical skills to leverage service data for action. Some travel to client sites is expected as part of managing multi-supplier engagements.