Senior Salesforce Engineer

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

We are looking for a Senior Salesforce Engineer to join Team Order (CPQ). In this role, you'll work closely with team members on building a more robust and scalable Quote-to-Cash system. You'll also have the chance to work on transformational change in how we do business at Intercom.

What will I be doing?

• Design scalable and durable solutions in Salesforce to enable a smooth Quote-to-Order system.
• Advise on and help execute transformational systems projects.
• Actively participate in maintaining a culture of quality and consistency.
• Execute projects within the remit of the team from inception to delivery.
• Create observability in Quote-to-Cash systems.
• Ensure Quote-to-Cash system health.

What skills do I need?

• Proven track record of implementing complex Salesforce CPQ solutions that meet business and scalability needs
• Experience with Git
• Comfortable finding, investigating, and solving large, vague problems.
• Comfortable communicating with stakeholders to ensure project success.
• Experience working on transformational projects with multiple stakeholders
• Salesforce certifications such as Salesforce Certified CPQ Specialist, Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent experience) are highly desirable
• Experience with Snowflake/ SQL / DBT
• Development experience outside Salesforce (Ruby)
• Experience with Gearset or CI / CD

We offer a competitive salary and equity in a fast-growing start-up, as well as benefits including lunch every weekday, a pension scheme, life assurance, comprehensive health and dental insurance, and flexible paid time off policy.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.