Senior Sales Operations Manager

Why Join Kallidus:

At Kallidus, we're on a mission to help organisations build people first cultures through learning, performance, and talent solutions. Our award winning suite empowers organisations to attract, develop, and retain the best talent - combining data, learning, and behavioural insights into one seamless platform. The goal to link Employee performance to business outcomes.

We're already embedding Artificial Intelligence (AI) across our products to create more intelligent, personalised, and impactful learning experiences. We're now looking expand our team in Portugal and seeking the right candidate to head this transformation - someone who can unite technical innovation with strong leadership, independent thinking and delivery excellence.

The Job

In this role, you will be the architect behind our expanding sales infrastructure. You'll play a vital part in developing and executing our revenue strategies, refining sales workflows, and delivering actionable insights on market trends. By designing and monitoring key performance metrics, you will drive sales productivity and ensure our business scales effectively and sustainably.

Key Responsibilities and Accountabilities:

• Incentive Design: Architect and manage a competitive sales compensation structure that rewards high performance and ensures tight alignment with company ARR targets and retention goals.
• Territory & Account Management: Strategically allocate accounts and territories using data driven models to maximise rep productivity and market coverage.
• Forecasting Excellence: Partner with Sales Leadership and Finance to provide high accuracy predictive models that inform company wide financial planning.
• Growth Insights: Identify and communicate key revenue trends and anomalies that materially impact our growth trajectory, providing "the story behind the data" to the C Suite.

Process Optimisation & Enablement

• Lifecycle Engineering: Design, implement, and continuously refine the end to end sales and account management lifecycle to ensure a frictionless experience for both reps and customers.
• Feedback Loops: Act as a strategic partner to Sales Leadership, gathering boots on the ground feedback to rapidly iterate on sales playbooks and process bottlenecks.
• Cross Functional Orchestration: Work closely with Sales, Marketing, CS, and Finance, ensuring a "single source of truth" for data across the customer journey.
• Revenue Architecture: Own the roadmap and administration of our Salesforce instance and the broader Sales tech stack.
• AI & Automation: Implement and manage AI driven solutions to automate repetitive workflows, enhance data intelligence, and eliminate "admin debt," allowing teams to focus on high value strategic initiatives.
• Stack ROI: Continuously evaluate the effectiveness of our technology investments, offboarding underutilised tools and sourcing new solutions that provide a competitive edge.

Data Integrity & Analytics

• Data Governance: Audit and resolve data quality issues proactively. Establish rigorous data entry standards to ensure 100% reporting accuracy.
• Advanced Visualisation: Build and maintain real time dashboards that go beyond basic metrics, to support Sales Leadership.

Key Skills and Knowledge:

Experience: Sales Ops or Revenue Ops management within the SaaS space, with a proven track record of scaling teams.

Technical Mastery: Deep expertise in Salesforce architecture, including complex reporting and system configuration. Experience of implementing AI enablement tools.

Analytical Rigor: Highly proficient in advanced data analysis and modelling. You possess the unique ability to "see through the noise" of complex data to provide concise, strategic insights for leadership.

Global Mindset: Experience managing operations across multiple time zones and cultures (desirable).

Operational & Strategic Agility: The ability to move seamlessly between high level revenue strategy and the tactical execution of the sales process. You can design a 12 month growth roadmap one hour and diagnose a workflow bottleneck the next.

Kallidus is a disability confident employer. We work hard to build an explicitly inclusive space where everybody belongs. Kallidus is a supportive, caring, and enjoyable working environment for all our people, and we are committed to furthering the diversity of our teams.

Diversity brings innovation and creativity through different views, backgrounds, and opinions; as a people first organisation, it's crucial that our teams reflect global diversity.

Our people are the heart of our success, and diversity is what drives that. Kallidus positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, region or belief, marital status, pregnancy or maternity.

Proud member of the Disability Confident employer scheme.