Senior Sales Associate

Senior Sales Associate

Coach, a global fashion house founded in 1941, seeks an experienced Senior Sales Associate to contribute to store sales, productivity, and service using Coach selling skills and service training.

Key Responsibilities

• Understand how individual productivity impacts the store
• Behave like a brand ambassador
• Model sales behaviors taught in company sales training programmes, including omni channel sales and virtual selling services
• Maintain high energy on the sales floor
• Consistently achieve sales goals
• Work with multiple customers simultaneously
• Anticipate and meet customers' needs consistently
• Service all customers according to the Coach Experience standards
• Participate as a team member and encourage the team to meet and exceed performance standards
• Build a team culture where everyone can show up as themselves and feel seen and heard
• Champion company initiatives, support management decisions, and drive outstanding customer service
• Demonstrate professional ethics

Qualifications

• Previous management experience in a luxury retail service environment preferred; a combination of education and experience will be considered
• Current knowledge of fashion trends and marketplace competition
• Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS), walkie talkie use, and ability to read price/release sheets
• Effective oral and written communication with customers and team, ability to maneuver the sales floor, and moderate stockroom lifting and store climbing requirements
• Ability to work a flexible schedule, including weekends and public holidays
• Eager to learn live stream shopping techniques, introduce products, demonstrate features/benefits, and create short videos with the social selling team
• Social media knowledge and a keen understanding of trends on social media platforms
• Customer data acquisition - actively engage customers in signing up for Brand marketing & clienteling communications to drive repeat purchase and loyalty
• Ability to work in a fast paced environment
• Strong English language proficiency (for EU)

Schedule

Flexible schedule to meet business needs, including nights, weekends, peak busy season, and high traffic retail days (including public holidays).

Benefits

• An inclusive, innovative, and fun working environment
• Internal mobility & career progression
• 1 paid volunteering day per year and opportunities to volunteer with global projects
• Learning & development opportunities with the Ambassador Programme
• Regular social events
• Equity, Inclusion & Diversity initiatives, including employee resource groups & regional inclusion councils
• Attractive employee discount
• Compelling incentive programme

Equal Opportunity Employment

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.