Senior Receptionist/Administrator

Job Title and Details

Senior Receptionist/Administrator

Location: CGH Partnership

Salary: Up to £26,000.00 depending on experience

Hours: 37.5 (full-time)

Overview

Help us to deliver great primary care by improving access, outcomes and patient experience. Operose Health delivers local primary care at scale with a purpose to improve everything from patient access to outcomes, guided by values of caring, ambition, resourcefulness and excellence.

Responsibilities

As a valued member of the Operose Health team, your key duties will include:

• QoF Administration
  • Maintain accurate and up-to-date QoF disease registers.
  • Run clinical system searches to identify patients requiring review.
  • Coordinate recall systems for QoF and long term condition reviews, including BP checks.
  • Liaise with clinicians to ensure QoF targets are achieved.
  • Ensure accurate coding of clinical data.
  • Produce and monitor QoF performance reports.
• High Risk Drug Monitoring
  • Maintain registers for patients on high risk medications (e.g., lithium, methotrexate, DMARDs, anticoagulants).
  • Monitor due dates for blood tests and medication reviews.
  • Contact patients to arrange required monitoring.
  • Liaise with clinicians regarding abnormal or overdue results.
  • Ensure monitoring activity is coded accurately in the clinical system.
  • Support safe prescribing and compliance with practice protocols.

Ideal Candidate

• Previous NHS or GP practice experience, especially EMIS use, is desirable.
• Reception or customer care experience is essential and you must be an excellent communicator, both spoken and written.
• Basic PC skills such as Word, Excel and email.
• Ability to work within processes, procedures and maintain data security confidently.
• Prior NHS experience is welcome but not mandatory.

Package Description

• 27 days annual leave plus bank holidays pro rata.
• Access to a bespoke learning management system and annual formative clinical assessments to support competency development.
• Opportunities for specialisation and professional development within a large scale primary care provider.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans.
• Discount cards.
• Employee wellbeing services including free yoga videos and a wellbeing app.

Person Specification & Qualifications

• Senior Receptionist/Administrator role requires NHS or GP practice experience with EMIS exposure; reception or customer care experience is essential.
• Excellent communication skills, oral and written.
• Basic PC proficiency (Word, Excel, email).
• Ability to work within established procedures and maintain data security.
• Desirable: prior NHS work experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check to confirm no previous convictions.