Senior Receptionist

Beaumont Lodge Medical Practice is looking for a highly motivated individual to join our Surgery in this part time role.

Responsible for the effective supervision and coordinationof the GP practice reception team during mainly afternoon sessions.The post holder will ensure the smooth running of front-of-house and telephoneservices, supporting safe patient access, high-quality customer service, andadherence to GP practice policies and NHS standards.

Please note the working pattern is mainly 1pm - 6.30pm between Monday to Friday.

Main duties of the job

• Provide supervision to reception staff during afternoon clinic
• Oversee appointment booking, cancellations, and triage support in line with practice access protocols
• Ensure accurate and timely use of clinical systems (e.g. SystmOne, AccurRx, Surgery Connect.
• Handle patient concerns or complaints arising during the shift, escalating when necessary
• Monitor demand, capacity, and workflow during afternoon periods and report pressures.

About us

We are a practice of almost 7000 patients across two sites. We have two GP partners and host registrar doctors. We have a full nursing team, admin team and full complement of additional roles such as Clinical Pharmacist, Mental Health practitioner and First contact Physiotherapist.

Job responsibilities

Job Purpose

Responsible for the effective supervision and coordinationof the GP practice reception during mainly afternoon sessions.The post holder will lead by example and support the team by actively dealing with patients when needed.

You will ensure the smooth running of front-of-house and telephoneservices, supporting safe patient access, high-quality customer service, andadherence to GP practice policies and NHS standards.

Person Specification Qualifications

• Must be able to demonstrate at interview, good telephone manner and empathetic way of dealing with the patients.
• Exceptional timekeeping skills
• Flexibility
• Experience in general practice or the wider NHS is desirable but not essential as we give full training for this role. Our surgery uses systmone software.

Experience

• Experience of dealing with the general public in challenging situations is essential.
• Experience of telephone and face to face contact is necessary.
• Excellent computer skills are required, and experience of Office 365 is advantageous.
• Experience of working in the NHS or primary care is desirable but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.