Senior Quality Manager

You know all about our high street roots and bricks and mortar stores. Now, we're looking to the future. Since 2021, we've embraced some changes. Debenhams hasn't made a comeback-we've been here since 1778, evolving and adapting to the times. This is Debenhams today - Britain's Leading Online Department Store.

We are more than a department store-we are an institution. From creating the blueprint for designer collaborations with Designers at Debenhams, to launching countless brands and inventing the beauty counter, we've consistently shaped the retail landscape.

We don't underestimate the power of our brand or the place we hold in people's hearts. This is only the beginning of the next chapter for Debenhams.

Britain needs Debenhams .Debenhams needs you!

The Role:

We are seeking an experienced and highly skilled Senior Quality Manager to join our dynamic team. This role will report directly to the Head of Quality and is a critical leadership role managing a team of quality experts and working alongside the Ethical, Sourcing & Sustainability functions to name a few.

In this role you will be responsible for ensuring the highest standards of technical quality, fit, and compliance across all product categories. You will lead quality assurance strategies, manage technical teams, and work collaboratively with cross-functional departments, factories, and suppliers to maintain and elevate our brand's reputation and quality strategy for excellence. Delivering safe, compliant and commercial product, supporting sales and profitability through the delivery of consistent product quality, sizing & fit, to ensure customer satisfaction, maximise sales and mitigate customer returns.

The Team:

In our quality world we obsess about our products' quality, design, and fit. We collaborate daily with Buying, Sourcing and Ethical across the Debenhams brands. We even have an in-house lab. For us, it's all about speed, being commercial and ensuring our customers look and feel their best.

Strong leadership skills to support the quality assurance and technical teams across multiple production locations.

Have a confidence, and influential presence with team and varying levels of stakeholders

Be motivating, positive and resilient with the fast pace we work at, a can do approach is needed

Strong planning and organisational skills and able to prioritise workload

Oversee all aspects of product quality, fit approval, compliance, and technical specifications, standardising and creating a consistency, and vision to improve it

Have an understanding of base patterns and grading

Develop and implement robust quality management systems to ensure adherence to company standards and customer requirements.

Drive continuous improvement initiatives to reduce returns, improve customer satisfaction, and enhance efficiency across the supply chain.

Collaborate closely with buying, sourcing, Ethical and production teams to ensure product integrity is maintained throughout the development lifecycle.

Hands on approach, with supporting the team to conduct regular factory and supplier audits, risk assessments, and performance reviews to ensure alignment with company policies and ethical standards.

Lead the resolution of technical challenges related to fabrics, construction, and manufacturing processes.

Be forward thinking with ways of working and continuous improvement processes and strategies, with profitability at the forefront

Develop goals and team objectives from our business strategy, implement and monitor progress

Maintain up-to-date knowledge of industry regulations, testing standards, and sustainability requirements

Working with us:

To succeed here, you must love working at pace. It's relentless, but we love it. Change is a certainty - you need to adapt and be agile. We want you to challenge the status quo, innovate and be open to trying new things. We're always pushing boundaries. We empower our people, giving them freedom and autonomy to learn and grow in their roles. We're passionate, agile, creative and one team.

More about you:

We would like you have experience in a senior technical quality role, ideally within an online fashion retailer or supplier so that you are able to show a good understanding of product quality standards, regulatory requirement and testing methodologies and have prover leadership skills.

You will have strong analytical skills and the ability to use data to drive informed decisions, you will be able to show exceptional communication and interpersonal skills, with the ability to collaborate with cross-functional teams and external partners.

Experience in quality and technical management within the garments/apparel industry.

Strong expertise in garment construction, textiles, fit, pattern making, and manufacturing processes.

In-depth knowledge of international quality standards (AQL, ISO, etc.), compliance protocols, and sustainability best practices.

Proven leadership skills with the ability to manage and develop technical and QA teams across multiple sites.

Excellent communication skills with the ability to influence both internal stakeholders and external partners.

Detail-oriented, analytical mindset with strong problem-solving abilities.

Willingness to travel domestically and internationally as required.

What to expect from here:

If we think you could be a good fit for the role, you will be asked to meet with our HR / Talent tea. If the feeling is right from both sides, then we will ask for you to meet with our Head of Quality. They will go through your experience in more detail and find out what value you could bring to the team.

Our mission is to create a workplace where everyone is respected, their individual differences are valued, and they can be themselves at work without exception. We get it done!

• Core hours enable you to flex your working times around your needs on an ad hoc basis
• Benefits that support your health and wellbeing
• There's up to 40% discount off our all of our brands
• Our social calendar? Next level
• With HQs in Manchester and London and offices across the globe (some are dog friendly!), we offer a buzzing atmosphere and the boohoo family culture wherever you work