Senior Product Manager

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team's growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you're passionate about innovation, collaboration, and making a real impact, we'd love to have you on board!

Role Summary

We are seeking an externally facing Senior Product Manager to join our Product & Technology organization. This role sits at the intersection of customers, engineering, and internal stakeholders, with accountability for translating client needs into scalable product capabilities and driving execution against the product roadmap.

You'll own a significant product area, working closely with enterprise customers to understand their challenges, prioritize opportunities, and deliver solutions that create value across multiple clients. This is an ideal opportunity for a product leader who enjoys balancing strategic thinking with hands on execution in a fast paced, customer centric environment.

Key Responsibilities Product Strategy & Vision

• Own the strategy and roadmap for a defined area of CloudFactory's client-facing platform.
• Identify customer and market opportunities that align with CloudFactory's product vision.
• Define product goals, success metrics, and priorities in partnership with Product Leadership.
• Contribute to product strategy and roadmap planning through customer insights and market trends.

Customer & Stakeholder Engagement

• Partner directly with enterprise customers to understand their business challenges and translate them into scalable product solutions.
• Work closely with Sales, Solutions, Customer Success, and Delivery teams to support customer engagements and product adoption.
• Communicate product direction, priorities, and trade-offs clearly to both technical and non technical stakeholders.
• Build trusted relationships with customers while balancing individual requests against broader platform priorities.

Product Discovery & Definition

• Lead discovery activities including customer interviews, workflow analysis, usability feedback, and data analysis.
• Translate customer problems into clear product requirements, user stories, and acceptance criteria.
• Validate ideas through experimentation and customer feedback before investing in development.
• Use qualitative and quantitative insights to drive product decisions.

Roadmap & Execution

• Own the end-to-end delivery of roadmap initiatives for your product domain.
• Partner closely with Engineering and Design throughout planning, development, testing, and release.
• Prioritize work based on customer impact, business value, and technical feasibility.
• Track delivery progress, manage dependencies, identify risks, and ensure successful product launches.
• Define and monitor product KPIs to measure customer and business outcomes.

Cross-Functional Collaboration

• Collaborate across Engineering, Design, Data, AI/ML, Operations, and Customer Success to deliver high-quality solutions.
• Support release planning, product documentation, and customer enablement activities.
• Foster strong collaboration across teams to ensure alignment on priorities and execution.

Required Qualifications

• 5+ years of Product Management experience, preferably in B2B SaaS, enterprise software, or platform products.
• Demonstrated experience owning products or major product areas from discovery through delivery.
• Strong experience working directly with enterprise customers and internal stakeholders.
• Ability to translate complex customer needs into scalable product solutions.
• Strong understanding of software development lifecycles, APIs, and modern cloud-based applications.
• Experience working closely with engineering teams throughout the product development process.
• Strong analytical and problem solving skills with a data informed approach to decision making.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience building enterprise or platform-based products.
• Exposure to AI/ML products, data platforms, or human-in-the-loop workflows.
• Experience working within Agile product development environments.
• Experience partnering with Sales and Customer Success teams on customer engagements.
• Experience working in high-growth, fast paced environments.

What We Look For

• A customer-focused product manager who enjoys solving real business problems.
• Someone who can balance strategic thinking with strong execution.
• A collaborative partner who builds trust across customers, engineering, and business teams.
• A technically curious product manager who can communicate effectively with engineers.
• Strong ownership mindset with a focus on delivering measurable customer and business outcomes.
• Comfortable making prioritization decisions using data, customer insights, and business objectives.

Why Join Us

• Own meaningful product initiatives that directly impact enterprise customers.
• Work alongside talented engineering, AI, and product teams building innovative solutions.
• Collaborate with global customers to solve complex operational challenges.
• Help shape products at the intersection of AI, human expertise, and enterprise technology.