Senior Product Manager

Reporting to the Head of Product Management as one of two Senior Product managers, you'll be responsible for delivering a portfolio of Configured off the Shelf (COTS) and Microsoft product roadmaps that support SNG's business and customer needs. From discovery through to end-of-life, you'll lead on every stage of the product lifecycle - ensuring our digital products deliver measurable outcomes and enhance user experience

• Own a portfolio of product releases, ensuring ITIL, enterprise IT, data, and engineering standards are followed.
• Create and promote outcome-driven product roadmaps, aligning stakeholders across the business.
• Manage budgets of around £500k and a small team of Product Managers (5 direct reports).
• Set product strategies, balancing customer needs with commercial viability.
• Coach colleagues in agile ways of working, driving collaboration and continuous improvement.
• Deputise for the Head of Product Management when required.
• Lead vendor and supplier relationships, ensuring value for money and innovation.

We're looking for a results-driven product leader. You'll have:

• Strong experience across the full product lifecycle.
• Contact Centre, unified comms and CRM experience helpful.
• Expertise in agile methodologies and ideally exposure to DevOps approaches.
• Proven ability to build relationships, influence stakeholders, and communicate effectively.
• A creative, customer-focused mindset with the ability to balance user needs and business priorities.
• Experience motivating diverse teams and driving delivery at pace.

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)

• Chance to buy or sell holiday as part of our flexible benefits package

• 3 additional Wellbeing days and 2 paid volunteering days

• Generous matched pension scheme up to 12% andLife cover at 4x salary

• Enhanced maternity/adoption pay

• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)

• Options for private medical insurance, dental insurance and critical illness cover

• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive. Apply today to be considered!