Senior People Partner - Customer Care and Support Functions

The Role

We have huge growth ambitions here at Perk, and our commitment to achieve them has never been stronger as we navigate our journey to One Perk. We're scaling fast across multiple regions, integrating new businesses, and evolving how we deliver for our customers. As we expand our reach, launch new products and enter new markets, we need to stay sharp, scalable and human. That's where you come in.

We're looking for a Senior People Partner to join our team, partnering closely with Senior Leaders across Customer Care and Perk Events teams to embed 'Best for Perk' people strategies, which contribute to our high-performance culture. This role is for someone who thrives in fast paced, scaling environments and knows how to balance commerciality with dedication to colleague experience in a hyper growth environment.

Reporting to the Head of People Partners, you'll lead and develop another People Partner across the globe and collaborate across the People Team to ensure alignment, consistency, and impact in everything we do.

If you've worked in progressive People teams, have a flexible approach, and know how to apply people strategy to commercial opportunities, we'd love to meet you.

What you'll do

• Be a trusted partner to Customer Care and Support Function leaders to define, deliver and embed the people strategy within these areas of Perk. With strong business acumen and coaching approach, you'll bring insight, challenge and clarity to business decisions, team structures and leadership plans. With huge growth plans comes ambiguity and a need to adapt our approach regularly; you'll be comfortable navigating unknowns, and bring confidence to others through ambiguity.
• Lead and grow your own team of People Partners, enabling them to partner global teams that span multiple functions and geographies. Set priorities, provide coaching, and remove barriers to success.
• Define what great looks like by co creating with business leaders and building with the business to implement better ways of working to drive success, embed better ways of working, and enable leaders and managers to lead with confidence, clarity and accountability.
• Partner workforce planning, organisational design and talent development strategies that keep us agile as we grow.
• Champion employee engagement: partner leaders to shape the employee experience across their teams and help us listen carefully, act on feedback and build a culture that people want to be part of.
• Lead through change: with experience in leading change effectively, you'll partner leaders through fast paced change with empathy and structure. You'll ensure that through change and beyond, our colleagues are valued and stay connected to our mission.
• Use data to make better decisions: bring a data driven mindset to everything you do. Use people insights to create and test hypotheses, diagnose challenges or opportunities, track progress and measure impact.

What success looks like

• We build a high performing, values led culture that supports growth and drives results. Teams deliver and exceed both business and people success metrics.
• Managers and leaders feel equipped to drive performance, engagement and team development. They are confident and deliver against expectations throughout the entire employee lifecycle.
• Our people strategy is embedded into day to day business decisions, not separate from them.
• People insights such as engagement, churn, absence, and performance remain healthy.
• Successful project delivery across the business and People Team.

What you'll bring

• Tenured experience in a People Partner role partnering in fast growing companies.
• Tenured experience working with a customer service or call centre department is a must.
• Experience working within Spanish Employment Law.
• A track record of partnering and influencing senior leaders.
• Strong understanding of team design, high performance culture, leadership development and change management.
• A coaching mindset and excellent communication skills. You know when to challenge and when to support.
• A commercial approach to people work, with a focus on impact, data and action and balancing colleague experience.
• Experience developing and enabling leaders through multiple methods including skills gap analysis, designing, delivering, and measuring training programmes.
• Comfort operating across regions and time zones, with experience partnering international teams; ideally UKI, Spain, and the US.

What you receive

• Competitive compensation and equity ownership in Perk.
• 25 days of annual leave plus bank holidays.
• Private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex.
• Qualifying earnings company pension plan with Aviva.
• Life Insurance to protect your loved ones financially.
• Income protection in case you experience a long term sickness or absence.
• Tax efficient cycle and electric car schemes with Cycle2Work & Octopus.
• Unforgettable Perk events, including our spectacular annual summer party.
• Well being partnership with Spring Health, providing fast, comprehensive access to 12 therapy and 12 coaching sessions for you and your loved ones.
• weeks' paid parental leave.
• 16 paid hours per year to spend volunteering for your dearest charitable causes.
• Up to 20 "Work from Anywhere" days per year.
• Access to a wide variety of discounts and rewards.
• A fully paid sabbatical of four weeks once you reach five years.

How We Work

At Perk, we take an IRL first approach to work, where our team works together in person three days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.