Senior Pension Services Customer Lead

Cyngor Caerdydd/Cardiff Council is looking for a Customer Services Senior Officer to join their team. In this role, you will supervise the Customer Service Team, ensuring high-level service delivery while resolving customer queries related to the Local Government Pension Scheme.

Key responsibilities include supporting team members, providing face-to-face assistance, and managing an online portal for members. Comprehensive training will be provided, and opportunities for obtaining a professional qualification in Pensions Administration will be available.