Senior Operations Manager

Senior Operations Manager

Location: Sussex House, Brighton Department: Operations Position type: Full-time, on-site

Purpose of the role:

The Senior Operations Manager is the key leader for the UK CCC, responsible for shaping a site culture that is emphatically people-first and data-led. Your primary purpose is to engage and inspire the entire UK operational function, building a highly driven, high-performing team that is grounded in employee happiness and continuous improvement.

As the site owner, you will act as the primary advocate for Operational Excellence, balancing long-term strategic growth with flawless daily execution. This position expands beyond standard operations to include full ownership of facilities management, cross-regional alignment, and implementing strategic initiatives. You will partner with senior leaders across Operations, People, and Finance to ensure the UK CCC is resourced effectively, operates within budget, and consistently achieves its global performance goals.

Key responsibilities: Leadership & Strategic Oversight

• Lead and coach UK Team Leaders, fostering a culture of empowerment, accountability, and continuous improvement.

• Act as a strategic partner, contributing to long-term planning, resourcing, and budget management.

• Support succession planning and leadership development across the UK CCC.

• Act as a visible champion for MPB's culture and values, fostering an inclusive and collaborative environment that encourages learning and experimentation.

Facilities & Site Management

• Oversee all aspects of facilities management, including workplace organisation, building maintenance, health and safety, and vendor relationships.

• Ensure the UK CCC remains a safe, efficient, and inspiring environment that supports productivity and employee wellbeing.

• Partner with Facilities, People, and Sustainability teams to implement workplace improvements and drive local engagement initiatives.

• Proactively identify operational risks and opportunities, developing and implementing solutions that deliver measurable improvements in security and safety of our assets.

Operational Excellence

• Maintain ownership of site-wide processes, ensuring consistency, compliance, and operational best practice.

• Oversee daily resourcing and capacity planning, aligning staffing levels with operational demand across multiple teams.

• Drive efficiency through process improvement projects, in collaboration with Product, Customer Experience, Inventory, and Fraud teams.

• Ensure the CCC operates within health and safety standards, regulatory frameworks, and MPB's internal policies.

Performance & Reporting

• Own UK 's daily and weekly operational performance reporting, ensuring accuracy and timeliness.

• Leverage Tableau dashboards and other analytical tools to monitor KPIs (e.g., throughput, GMV contribution, SLA performance, backlog control).

• Provide strategic insights to senior leadership, identifying risks and opportunities for growth and efficiency.

• Manage performance against budget, partnering with Finance to maintain cost discipline.

What we are looking for

• Proven senior leadership experience in a high-volume, fast-paced operational environment.

• Strong track record in strategic operations management, including budget accountability and cross-functional alignment.

• Demonstrable experience managing people managers, operations and workplace safety.

• Analytical ability with knowledge of Excel/Google Sheets for data-driven decision-making.

• Excellent stakeholder management and communication skills, capable of influencing at senior levels.

• Strong problem-solving skills, with the ability to balance tactical execution with strategic priorities.

Our Values; applied

Better, Connected: We collaborate and embrace diversity - creating a safe space for all

Empowering and Empowered: We take ownership, show accountability, and celebrate success

Insight-driven: We analyse, review, and adapt based on data

Agents of Change: We're innovative, promote sustainability, and inspire growth

Focussed on Excellence: We aim high, work smart, and deliver efficiently

Passionately Ambitious: We strive to improve, encouraging creativity and honesty

About MPB

We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you've just discovered your passion for visual storytelling or you're already a pro.

We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve.

MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.

Benefits

• 25 days annual leave + bank holidays

• 1 wellbeing day off per year

• 5% employer contributory pension scheme

• Private healthcare

• Access to EAP with a range of employee discounts

• Buzzing social calendar

• Dog friendly workplace

• Bespoke Learning Management System - the MPB 'Learning Lab' with access thousands of free courses to upskill in any areas you'd like; whether personally or professionally

• 2 volunteer days per year for charity which aligns with MPB values, and of your choosing