Senior Operations Manager

Grade: RCS J
Contract Type: Permanent (Full-Time)
Location: Cannock

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We are now looking to recruit for a Senior Operations Manager to lead the Cannock site through a period of transformation and growth. This is a hands on leadership role for someone with proven operational experience in warehousing, strong people management skills, and a passion for driving change and continuous improvement. You'll bring essential automation and supply chain expertise, confidently engage with stakeholders proactively align resources across multiple shifts. If you thrive on building trust, optimising performance, and shaping a high performing team, this is your opportunity to make a real impact.

A TYPICAL DAY MAY INVOLVE

• Lead daily operational activities to ensure customer orders are fulfilled on time and in full (OTIF), maintaining quality and compliance standards.
• Drive a safety first culture by monitoring health and safety practices and ensuring all team members adhere to site standards.
• Manage resources and performance by reviewing KPIs, optimising productivity, and taking corrective actions to meet budget and service targets.
• Collaborate with stakeholders including unions, senior leadership, and customers to maintain effective communication and deliver continuous improvement initiatives.
• Develop and support your team through coaching, succession planning, and engagement activities to build a motivated and high performing workforce.

THIS ROLE WOULD SUIT PEOPLE WHO

• Experienced in operational leadership within warehousing, with a strong background in planning, resource management, and agency coordination.
• Proven track record in Change Management and Continuous Improvement, able to implement site wide process enhancements and drive efficiency.
• Essential experience in automation within supply chain operations, bringing knowledge to optimise workflows and improve performance.
• Strong stakeholder engagement skills, confident in building trust with customers and maintaining proactive communication to stay ahead of expectations.
• People focused leader, capable of managing and developing teams across multiple shifts, ensuring alignment, accountability, and succession planning.

WHY JOIN US?

• Company Car or Car Allowance
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more:

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 15th December. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.