Senior Ocean Import Operator

Senior Ocean Import Coordinator - Witham - Up to £45,000

An exciting opportunity to join a growing deep sea import team within a busy FCL department. This role is suited to a motivated and enthusiastic individual with a minimum of 8 years' general freight forwarding experience, capable of managing shipments from start to finish.

Working Hours

Monday to Friday, 8:00am - 5:00pm

Benefits

• Salary: £35,000 - £45,000 (dependent on experience)
• Company pension scheme
• Performance-based bonuses
• Long service awards, including additional holiday entitlement
• Departmental and company social events
• Free on-site parking

Key Responsibilities

• Arrange deep sea import bookings
• Liaise with overseas offices and global partners
• Manage shipments end-to-end (start to finish)
• Process sales and purchase documentation
• Provide FCL quotations to UK clients
• Quote and manage shipments for FBA (Amazon) clients
• Maintain and update client bookings and pricing within shared systems
• Manage and develop key accounts
• Raise and process invoices
• Handle direct client accounts and relationships
• Resolve customer queries and complaints efficiently, in line with company procedures

Requirements

• Strong knowledge of Ocean imports, including FCL for a UK based freight forwarder
• Min. 8 years in freight forwarding
• Experience managing shipments from start to finish
• Experience working with overseas agents and partners
• Ability to quote and price FCL shipments
• Experience managing key accounts and direct client relationships
• Familiarity with FBA (Amazon) shipments
• Strong administrative and organisational skills
• Ability to resolve customer queries and complaints effectively
• Proficiency in freight systems and Microsoft Office