Senior Multi-Channel Contact Centre Architect

Career Choices Dewis Gyrfa Ltd is seeking an experienced Lead Technical Architect to support DWP Digital's digital transformation efforts. The candidate will design user-friendly services aimed at millions of claimants and help transition traditional call centres to advanced multi-channel contact centres.

This role will involve overseeing IT architecture, engaging with senior stakeholders, and inspiring teams to adopt best practices. If you have a strong background in contact centre technologies like NiCE CXOne, this position offers a unique opportunity to shape the future of digital services.