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Senior MSP Service Desk & Operations Lead
Posted 2 hours 24 minutes ago by Sword Group
Permanent
Full Time
Other
Midlothian, Edinburgh, United Kingdom, EH120
Job Description
Sword Group seeks an experienced Service Desk Operations Manager to lead and mature its Managed Services Service Desk across enterprise environments. You will drive SLA/KPI excellence, transform the desk from reactive to proactive, and push automation and knowledge management.
Scotland-based with regular travel to Aberdeen, role demands strong leadership and MSP experience. You will shape the operating model, improve customer experience, and advance service maturity while collaborating with
Sword Group
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