Senior Microsoft 365 Technical Engineer

KEY RESPONSIBILITIES

• Design, deploy, and manage hybrid Microsoft 365 environments for multiple clients, integrating on-premises infrastructure (e.g., Active Directory, Exchange Server) with M365 services (e.g., Exchange Online, Azure AD).
• Provide 3rd line support for complex hybrid M365 issues escalated from 1st and 2nd line support teams, ensuring rapid resolution to meet client SLAs.
• Configure and maintain hybrid connectivity solutions, such as Azure AD Connect, to ensure seamless identity synchronization and access management across client tenants.
• Lead client migrations from on-premises systems to hybrid or fully cloud-based M365 environments, ensuring minimal downtime and data integrity.
• Monitor and optimize the performance, security, and compliance of hybrid M365 deployments for multiple clients, implementing data loss prevention (DLP) and security policies tailored to client requirements.
• Utilize Microsoft Partner Center and Lighthouse to manage multi-tenant environments, ensuring efficient client onboarding, licensing, and service delivery.
• Develop and maintain client-specific documentation for hybrid configurations, incident resolutions, and standard operating procedures.
• Automate repetitive tasks using PowerShell scripting to streamline management of hybrid M365 environments across multiple tenants.
• Stay current with Microsoft 365 and Azure hybrid updates, advising clients on new features and best practices to enhance their hybrid deployments.
• Provide technical guidance and training to clients and internal teams on hybrid M365 governance, security, and optimization strategies.

QUALIFICATIONS, EXPERIENCE, & SKILLS

Professional Qualifications

• Microsoft Certified: Microsoft 365 Fundamentals (MS-900)

ESSENTIAL

ESSENTIAL

• Microsoft Certified: Identity and Access Administrator Associate (SC-300)

ESSENTIAL

• Microsoft 365 Certified: Administrator Expert (MS-102)

ESSENTIAL

DESIRABLE

• Microsoft 365 Certified: Teams Administrator Associate (MS-700)

DESIRABLE

REQUIRED EXPERIENCE, & SKILLS

6+ years of experience in a technical support or engineering role within an environment, focusing on Microsoft 365 and hybrid cloud solutions.

ESSENTIAL

In-depth knowledge of hybrid Microsoft 365 configurations, including Azure AD Connect, Exchange Hybrid, and SharePoint Hybrid, in a multi-tenant setting.

ESSENTIAL

Strong experience with on-premises infrastructure, including Active Directory, Exchange Server, and Windows Server, integrated with M365 services.

ESSENTIAL

Expertise in Microsoft 365 administration and troubleshooting in context, managing multiple client tenants.

ESSENTIAL

Proficiency in PowerShell scripting for automation and management of hybrid M365 environments across multiple clients.

ESSENTIAL

Experience with Microsoft 365 security and compliance features, including Entra ID, DLP, and multi-factor authentication, in hybrid and multi-tenant environments.

ESSENTIAL

Strong knowledge of Microsoft Partner Center and Lighthouse for managing multi-tenant M365 deployments and licensing.

ESSENTIAL

Experience with client-facing communication, delivering technical solutions and training to diverse client stakeholders.

ESSENTIAL

Familiarity with virtualization technologies such as Hyper-V or VMware for on-premises infrastructure in client environments.

DESIRABLE

Knowledge of Microsoft Endpoint Manager (Intune) for device management in hybrid environments.

DESIRABLE

Experience with Dynamics 365 integration with M365 in hybrid scenarios for clients.

DESIRABLE

Understanding of Power Platform governance and administration in a multi-tenant context.

DESIRABLE

• Expertise in designing and managing scalable hybrid M365 solutions for multiple clients, ensuring performance, security, and compliance.
• Strong problem-solving skills to address complex technical issues in hybrid, multi-tenant environments under tight client SLAs.
• Exceptional client-facing communication skills, capable of explaining technical concepts to non-technical stakeholders and building strong client relationships.
• Proactive and agile approach to managing multiple client environments, adapting to diverse client needs and priorities.
• Excellent organizational skills to juggle multiple client projects, support tickets, and deadlines while maintaining high service quality.
• Ability to work independently and collaboratively within a team, fostering a culture of knowledge sharing and continuous learning.
• Commitment to detailed client-specific documentation to ensure consistency and efficiency in service delivery across multiple tenants.
• Drive to automate recurring tasks and optimize processes to enhance service delivery and client satisfaction.
• Ability to provide technical leadership to junior team members and deliver training to clients on hybrid M365 solutions.