Senior Manager, Rewards & Loyalty Propositions

Senior Manager, Rewards & Loyalty Propositions LOCATION(S) As a Senior Manager , you'll collaborate across Product teams, Digital delivery, Data, Channel, Segments and Marketing to shape and deliver compelling reward propositions that resonate with customers and deliver clear commercial value. This is a highly collaborative role, focused on bringing together diverse parts of the business to create joined-up, customer-centric experiences that deliver tangible commercial value for the business.You'll balance creativity with commercial rigour, ensuring reward concepts are feasible, scalable and deliver against both customer and business objectives. Rewards & Loyalty is a critical driver of customer engagement, retention and advocacy across the Group. This role offers the opportunity to work at scale, influencing how millions of customers experience value from their relationship with the bank. Essential experience and capabilities 7+ years' experience in customer propositions, rewards, loyalty, commercial strategy or a related role , with the ability to assess value, tradeProven experience working across multiple teams to deliver complex, crosscutting initiatives Ability to shape and deliver customer - centric propositions that balance experience, commerciality, risk and feasibility Strong relationship management and influencing skills , with experience working with senior stakeholders Clear and effective communication skills, able to articulate value and opportunity to a wide range of audiences And any experience of these would be great Experience working in financial services or other regulated environments rewards, loyalty, propositions or customer experience Experience tracking and measuring customer and commercial outcomes We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria through the Disability Confident Scheme.With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.