Senior Manager, Process Architecture Operational Excellence London

is looking for a visionary Head of Process Architecture to serve as the strategic operational leader across three critical pillars: Operations, Compliance, and Finance.

In this role, you will bridge the gap between executive vision and tactical execution, moving beyond functional silos to design a unified, frictionless operating model. You will lead a central "Process Centre of Excellence," managing a team responsible for the integrity, scalability, and efficiency of our most critical value streams.

• Develop and execute the process architecture strategy across Operations, Compliance, and Finance, ensuring these distinct functions integrate seamlessly to support our growth.
• Lead enterprise-wide initiatives that cross functional boundaries, breaking down silos to improve efficiency and merchant experience.
• Manage and develop the Process Architecture team, driving a high-performance culture and building a robust internal talent pipeline.
• Establish the global "Process Excellence Standard", defining the methodologies, taxonomies, and governance frameworks that ensure consistency across the organisation.
• Act as the strategic partner to the Head of Risk Operations, Finance Operations, Compliance and Merchant Operations, translating their high-level business goals into executable operational roadmaps.
• Drive organisational change management and capability building, ensuring that new ways of working are culturally adopted by employees globally.
• Ensure that the architecture of our processes inherently supports regulatory requirements and audit standards, reducing risk while maintaining speed.
• Champion the adoption of advanced process technologies (Process Mining, Intelligent Automation, AI) to drive continuous improvement and ROI.
• Define strategic KPIs and report on the ROI of process initiatives to the Executive Leadership Team.

• Success track record of managing Process Architecture, Operational Excellence, or Business Transformation functions, ideally with specific exposure to the Fintech or Payments sector.
• Proven track record of managing complex workflows across at least two of the three target areas: Core Operations, Financial Operations, or Regulatory Compliance.
• Experience managing "Managers" and leading multi-layered teams, and know how to structure an organisation for scale.
• Deep expertise in process excellence standards (Lean Six Sigma Master Black Belt, BPMN, Kaizen) and how to apply them pragmatically in a tech-first environment.
• Ability to see the "whole system" - understanding how a change in Compliance impacts Ops capacity and Finance reconciliation.
• Advanced education or certification in process excellence (e.g. Lean Six Sigma, BPMN, Kaizen), applied pragmatically to simplify and scale processes in a tech-first environment.