Senior Manager Customer Support

A leading sustainability consultancy is seeking a Senior Customer Support Manager to join its mission-driven team. This is a unique opportunity for a customer experience leader who wants to combine operational excellence with purpose-led work.

The company partners with organisations across sectors to drive measurable environmental change. As the business grows, it is looking for a strategic, people-oriented professional to lead and evolve its customer support function.

The Senior Customer Support Manager will own the customer support strategy and oversee the delivery of responsive, high-quality service across all touchpoints. This role includes team leadership, process improvement, and close collaboration with other departments to enhance the overall client experience.

• Help to lead and develop the customer support team

• Build and optimise support processes and tools

• Monitor and analyse KPIs and customer feedback

• Work cross-functionally to improve client satisfaction

• Foster a culture of accountability, empathy, and continuous improvement

• 3+ years of experience in customer support leadership

• Background in consultancy, SaaS, or service-based industries

• Strong strategic thinking and hands-on problem-solving skills

• Collaborative and emotionally intelligent leader

• Genuine interest in sustainability and social impact

• A certified B-Corp working at the forefront of environmental consultancy

• A hybrid working model (with offices in Southampon or Birmingham)

• A collaborative, purpose-driven culture

• Competitive compensation and benefits

• The opportunity to shape a growing function and create meaningful impact