Senior Manager, Compliance Complaints: FOS & Investigations Lead

A leading fintech company in Greater London is seeking a Senior Manager to oversee compliance complaints, investigate escalated issues, and engage with regulatory bodies. The ideal candidate will have over 8 years in compliance within financial services, strong knowledge of FCA rules, and experience managing complicated complaint resolutions. This role also entails providing oversight and improvements to complaint-handling practices while directly collaborating with stakeholders. The position requires working at least three days a week from the London office.