Senior Manager, Audience & Communications

Senior Manager, Audience & Communications

If you are an ambitious, audience-focused communications and marketing professional who wants to work with a passionate team, in a unique cultural and heritage visitor destination, then look no further.

Where you'll be working

At over 200 acres, Crystal Palace Park is far larger than most urban parks. Beloved as a 'back garden' to many people in the surrounding neighbourhoods, it is also of national and international significance due to its design as the grounds to the Victorian architectural masterpiece, The Crystal Palace, and its rich, unique heritage, including the 170-year-old world-famous Dinosaurs.

Today, circa one million people visit the park every year; to relax and meet friends and family, take part in sports and physical exercise, enjoy world-class acts during summer festivals, or simply have a moment of peace and enjoyment of nature.

In September 2023, after 25 years of community campaigning, Crystal Palace Park Trust took over custodianship of this historic landscape and its unique venues via a 125-year lease from the London Borough of Bromley. We are now working closely with a wide-range of partners to deliver a multi-million-pound regeneration and restoration project that will save the park's globally unique heritage and drive a 35% increase in annual visitor numbers.

About the role

The role of Senior Manager, Audience & Communicationsoffers a hugely exciting opportunity for a creative, dynamic and strategic communications and marketing professional to join a young and ambitious charity at a pivotal moment in its evolution.

You will be able to develop and deliver creative and compelling multi-channel campaigns to meet objectives including:

• Raising the profile of the park and its iconic, award-winning indoor and outdoor venues, such as the Crystal Palace Subway, Italian Terraces, and Concert Platform,as a home for world-class arts, culture and heritage;
• Broadeningaccess, deepening participation and extending reach withlarger and more diverse audiences;
• Providing a high level of customer service to park visitors, users and the surrounding communities;
• Supportingincome generation as part of the Trust's remit to deliver an innovative new business model to underpin a sustainable and vibrant future for this complex and historic landscape; and
• Promoting opportunities for local residents to get involved in caring for this unique landscape such as volunteering, membership and philanthropic giving.

To help achieve these objectives you will oversee the work of a Senior Communications & Marketing Officer to ensure the smooth and efficient delivery of all communications and marketing channels whether digital, press or physical in-park signage.

Job Description and Person Specification

For more information on how to apply, review the application pack and submit the required documents by the closing date of 10am on Monday 17 November 2025.

Crystal Palace Park Trust is an equal opportunities employer.We believe that our staff should represent the communities, organisations, and individuals that we work with and support. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.

Application closing date: 10am on Monday 17 November 2025

Crystal Palace Park Trust is aRegistered Charity