Senior Manager - Operations - JTC AIFM Solutions UK

Senior Manager - Operations - JTC AIFM Solutions UK

The SeniorManager Operations role is responsible for supporting the efficient,well-controlled and scalable operation of the GAS UK Host AR/AIFM business. Therole holder will bring strong UK Host AR/AIFM experience and help ensureoperational processes, systems and controls are fit for purpose, aligned toregulatory requirements and consistent with industry best practice.

The role willdrive operational efficiency through the identification and implementation ofprocess improvements, greater use of technology and stronger operationaloversight. It will support the maintenance of an effective control environmentand help ensure the business continues to meet all applicable regulatoryobligations and internal standards.

The role holderwill work collaboratively across the business, lead and support colleagueswhere required, and contribute to the maintenance of Group standards, cultureand values in line with JTC expectations.

MAIN RESPONSIBILITIES AND DUTIES OPERATIONS & RISK

• Support strong operational governance in accordance with UK regulatory requirements, internal policies and the Group's overall strategic objectives.
• Maintain effective operational controls, procedures and oversight across the GAS UK Host AR/AIFM business.
• This role is not an SMCR holder role and does not carry prescribed senior management function responsibilities.
• Ensure business continuity plans and supporting actions are maintained, tested where required and embedded within day-to-day operations.
• Work collaboratively with Risk & Compliance and other relevant stakeholders to support an appropriate risk and compliance framework and culture.
• Monitor operational practices to help ensure the business remains aligned with applicable regulatory requirements and recognised best practice.

OPERATIONALEXCELLENCE

• Work with Group Operations and relevant internal stakeholders to optimise, digitise, automate and standardise operational processes wherever appropriate.
• Help ensure an effective operational framework and appropriate oversight exists across key business activities.
• Leverage technology and management information to improve efficiency, control, scalability and reporting.
• Coordinate with other Group AIFM businesses, where relevant, to support the development and maintenance of consistent operational standards.

BUSINESSSTRATEGY

• Support the Director and wider leadership team in maintaining strong cost management, operational controls and business processes that support a sustainable operating model.
• Contribute to the development and implementation of operational plans, KPIs, resourcing approaches and service improvements for the GAS UK Host AR/AIFM business.

COMMERCIAL /FINANCIAL

• Deliver and support initiatives to improve operational and business performance.
• Support effective resource planning and management in line with agreed budgets and business needs.
• Monitor operational outputs and service delivery metrics to help drive efficiency, quality and consistency.

CLIENTDEVELOPMENT & RETENTION

• Support high-quality and consistent operational delivery for clients of the GAS UK Host AR/AIFM business.
• Ensure the smooth operational onboarding of new clients, including appropriate setup on internal systems and coordination of relevant internal processes.
• Work closely with internal teams to maintain service quality, timely issue resolution and a strong client experience from an operational perspective.

PEOPLEDEVELOPMENT

• Support the development, coaching and mentoring of team members in accordance with Group standards and policies.
• Help build operational capability within the team, including training, knowledge sharing and embedding best practice.
• Support recruitment and onboarding activity where required.

ESSENTIAL REQUIREMENTS

• Demonstrable experience in UK Host AR/AIFM operations, with a strong understanding of the related regulatory environment, operational controls and market practice.
• Maintain and develop the Group's culture, vision, values and reputation with employees, clients, intermediaries and regulatory or official bodies.
• Adhere to self-development and CPD requirements in accordance with qualification level and in-house procedures.
• Keep up-to-date knowledge of the regulatory environment to ensure the business is prepared for legislative and regulatory change.
• Ensure JTC remains compliant with all applicable legislation and in good standing within the relevant jurisdiction and with relevant public bodies.

OUR COMMITMENT TO INCLUSION & WELLBEING

JTC is committed to fostering a healthy, inclusiveorganisation where all individuals feel welcome and feel able to participate inthe workplace fully. We value different perspectives, backgrounds and livedexperiences. This includes supporting employee wellbeing so that people feelequipped to thrive.