Senior Major Incident Manager - ITIL & Incident Excellence

A leading IT Services Consultancy in Greater London is seeking a Major Incident Manager to enhance their incident management processes. Responsibilities include managing incidents according to KPIs, driving improvements in operations, and providing support in the absence of the Service Delivery Manager. Candidates must have a proven track record in this role and knowledge of ITIL processes. The company offers a supportive work environment and various employee benefits.