Senior Major Incident Lead - IT Resilience & Recovery

Capgemini in Preston, England, seeks a Major Incident Manager Lead to oversee end-to-end major incident, change and problem management for a portfolio of high-profile clients. This on-site role requires full-time office presence and a proactive, decisive leader who can coordinate cross-functional teams and drive rapid resolutions.

You will mentor MIMs, optimize incident practices, and deliver clear communication to stakeholders while maintaining rigorous documentation and SLA adherence in a