Senior Learning and Organisational Development Manager

Overview Go back Mersey and West Lancashire Teaching Hospitals NHS Trust

The closing date is 04 February 2026

Are you an experienced Learning & Organisational Development professional who thrives on driving culture change, developing leaders, and shaping the future of organisational performance?

Do you want to make a real difference to the staff and patients of Mersey and West Lancashire Teaching Hospitals NHS Trust?

If so, we'd love you to join our passionate and high-performing L&OD team.

As our Senior Learning & Organisational Development Manager, you will play a pivotal leadership role in designing, delivering, and embedding impactful L&OD interventions that directly contribute to our 5 Star Patient Care Strategy.

This is a highly influential position where you'll work across the organisation partnering with senior leaders, coaching teams, analysing complex data, and leading Trust-wide programmes that improve staff experience, service performance, culture, and patient outcomes.

Main duties of the job You'll bring expertise in organisational diagnostics, leadership development, and change methodologies using evidence-based approaches to transform how we work and how we grow.

This is your opportunity to shape a modern, innovative, and compassionate workforce culture that empowers colleagues and strengthens patient care.

What You'll Be Doing

• Lead and influence Trust-wide L&OD programmes
• Use evidence and diagnostics to drive organisational change
• Coach leaders and teams to embed new ways of working
• Manage key L&OD functions and digital learning solutions
• Line manage the Learning & OD Manager

You will be

• Experienced in delivering complex L&OD or OD programmes
• Skilled in analysing and interpreting organisational data
• A strong communicator able to present complex information confidently
• A natural coach who empowers others
• Able to work autonomously with professional judgement
• Passionate about people, culture, and improvement

Why Join Us?

• Make a meaningful impact on people and patient care
• Supportive senior L&OD leadership team
• Strong opportunities to grow and develop your expertise
• Influence Trust-wide strategy and culture

Ready to Lead, Inspire and Transform?

If you're excited by the prospect of shaping organisational culture and enabling excellence across our hospitals, we'd love to hear from you.

Apply today and help us deliver outstanding care through outstanding people.

About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Job responsibilities Communication

• Produce, analyse and communicate highly complex, sensitive and contentious information for a diverse range of clinical and non-clinical staff both internally and externally about operational and interpersonal processes. Present the current situation initially through information and data gathered during observation and formal diagnostics, and through the interpretation of performance data.
• Discuss and present highly complex, sensitive and contentious information through different media channels to individuals and staff groups throughout the project life cycle, combining data gathered from workplace observations, specialist OD diagnostics and via the various Trust information systems to secure the cooperation and staff buy-in to the project.
• Present detailed and complex information to Board and senior leadership, such as staff survey results, and facilitate action planning across their portfolio using this data.
• Apply a coaching approach to empower teams and services across the Trust, recognising that solutions lie within the teams while facilitating sustainable change that becomes embedded in future ways of working.
• Communicate sensitive and confidential information effectively while fulfilling line management and leadership responsibilities within the L&OD team and across the wider HR Directorate.
• Communicate professionally and effectively with external suppliers regarding contracts for services such as coaching, leadership development, staff survey delivery, and OD diagnostics.

Knowledge Training and Experience

• Responsible for coaching, mentoring, and supporting staff, individually and collectively, throughout the employee lifecycle. This includes the use of teaching tools, techniques, and approaches, and leveraging their own extensive practical experience to ensure that theoretical concepts are effectively translated into new ways of working.
• Use their highly developed specialist knowledge of L&OD diagnostic and improvement methodologies e.g., McKinsey 7S, AffinaOD, TED, Burke-Litwin and a range of leadership models.
• Expected to understand and apply emerging models such as the NHS Management and Leadership Development Framework to their work.
• As a senior member of the L&OD team, be adaptable and willing to learn new skills to carry out duties across the whole L&OD portfolio as directed by the Assistant Director of L&OD.

Analytical and Judgement Skills

• Collect, analyse, and interpret complex qualitative and quantitative data to produce robust recommendations that address operational challenges and workforce performance issues.
• Lead the delivery and analysis of the National Staff Survey with the support of the wider L&OD team and use the data to inform the development of support and interventions.
• Make judgments about when to escalate problems that prevent programmes of work achieving their planned result. These decisions will draw on highly developed specialist expertise in programme management and the application of L&OD diagnostic and improvement methodologies, balancing the risk of disengagement, to keep the programme on track.
• Analyse a range of diagnostic tools and data sets to inform decisions, shaping the delivery of options and approaches that enable effective change and development programmes across the organisation.

Planning & Organisational

• Support the Assistant Director of L&OD and the Head of L&OD in shaping and delivering complex & strategic programmes for the team, making informed adjustments in response to insights gained from data analysis and emerging organisational priorities.
• Manage individual projects across the spread of the L&OD portfolio as directed by the Assistant Director of L&OD, coordinating the input of a wide range of stakeholders from across the organisation to achieve improved operational performance and quality.
• Develop and manage a comprehensive database of all L&OD projects/programmes across the Trust.
• Schedule large scale Trust-wide programmes such as the National Staff Survey to make the most efficient use of resources.

Physical Skills

• Transport and set up stationery and IT equipment required to present data from multiple sources in various formats to stakeholders both within and outside the Trust.
• Required to travel to different sites across the organisation and externally.
• Work within both clinical and non-clinical environments alongside front-line staff, delivering duties in close proximity to patients within care settings.

Responsibility for Patient/Client Care

• Proactively raise any concerns related to people, patient safety, or patient experience identified while gathering data.

Responsibility for Policy/Service Development

• Propose and support the implementation of L&OD interventions that enhance service delivery across the Trust, ensuring alignment at service, departmental, and divisional levels throughout all projects.
• Lead the design and implementation of complex L&OD interventions across pathways, working beyond traditional multidisciplinary boundaries to align L&OD services and staff around shared project objectives and organisational priorities.
• Contribute to and support the Head of L&OD in the on-going development of the L&OD teams function.
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