Senior ITSM Process & Governance Analyst

A&O Shearman is seeking a Senior ITSM Process Support Analyst for their Belfast IT team. You will manage ITSM processes, maintain documentation, and align activities with ITIL and firm policies. The role sits in Technology Services and reports to the Global Service Desk Senior Manager.

The candidate should have 5+ years in IT, strong stakeholder engagement, and a drive for continual service improvement. ITIL v4 certification is preferred, with a permanent, on-site position in Belfast.