Senior ITSM Process & Change Governance Analyst

A&O Shearman is seeking a Senior ITSM Process Support Analyst to join the IT Team in Belfast. This senior role supports Change & Release Management, Problem Management, and Service Design within the Global Service Desk function, coordinating governance forums and ensuring compliant ITSM practices.

You will work closely with service owners, vendors and regional IT managers to prepare information, highlight risks, and escalate decisions to the appropriate forum.