Senior ITSM Process Analyst: Change & Service Design

A&O Shearman seeks a Senior ITSM Process Support Analyst to join the IT Team in our Belfast office. The role administers ITSM processes, coordinates governance forums, and ensures records and evidence are captured in ITSM tooling while upholding high standards of compliance and risk management.

You will work with global service desk operations, coordinate Change & Release Management, Problem Management, and Service Design/Acceptance into Service, and produce MI to support decision making.