Senior ITSM Business Analyst: ServiceNow & Process Improvement

A global law firm in Manchester is looking for a Senior Business Analyst in IT Service Management to enhance service delivery through process improvement. The role demands strong ITIL knowledge, effective stakeholder communication, and expertise in ServiceNow. Applicants should be passionate about Service Management and focused on continual improvement. The position involves analyzing processes, making recommendations, and facilitating discussions across teams to align IT with business needs.