Senior ITSM Analyst: Process & Change Support

A&O Shearman's Belfast office is seeking a Senior ITSM Process Support Analyst to join the IT team. You will support ITSM processes across Change & Release, Problem Management, and Service Design, ensuring records are accurate and governance is followed.

You will work with global service desk stakeholders, maintain documentation, produce MI, and escalate risks. A pragmatic, hands-on approach, balancing governance with delivery, is essential.