Senior ITSM Analyst: Change & Service Design Lead

A&O Shearman in Belfast is seeking a Senior ITSM Process Support Analyst to provide administration, coordination and reporting across ITSM processes. You will work under the Global Service Desk Senior Manager, supporting Change, Release, Problem and Service Design into a controlled, low-risk operation.

You will balance governance with delivery, collaborate with technical teams, service owners and vendors, and produce MI to inform decisions while ensuring compliance with ITIL practices and