Senior IT Services Engineer

Overview

Design, implement, and continuously improve workplace and identity platforms, ensuring services remain secure, scalable, supportable, and resilient. Act as a technical owner for key IT platforms and operational tooling, maintaining high standards of reliability, documentation, and service quality. Act as a senior escalation point for complex technical issues, leading troubleshooting, root cause analysis, and service restoration activities. Lead technical delivery across operational improvements, automation initiatives, and cross-functional projects. Coordinate with InfoSec, Platform Engineering, Networking, and Engineering teams to deliver reliable and scalable solutions. Drive operational resilience by reducing single points of failure through automation, documentation, and process standardisation. Influence technical standards, operational practices, and implementation approaches across IT Services. Deliver clear, concise documentation for both technical and non-technical audiences.

Responsibilities

• Design, implement, and continuously improve workplace and identity platforms, ensuring services remain secure, scalable, supportable, and resilient.
• Act as a technical owner for key IT platforms and operational tooling, maintaining high standards of reliability, documentation, and service quality.
• Act as a senior escalation point for complex technical issues, leading troubleshooting, root cause analysis, and service restoration activities.
• Lead technical delivery across operational improvements, automation initiatives, and cross-functional projects.
• Coordinate with InfoSec, Platform Engineering, Networking, and Engineering teams to deliver reliable and scalable solutions.
• Drive operational resilience by reducing single points of failure through automation, documentation, and process standardisation.
• Influence technical standards, operational practices, and implementation approaches across IT Services.
• Deliver clear, concise documentation for both technical and non-technical audiences.

Qualifications

• Solid experience in IT services, systems engineering, or workplace technology roles within complex enterprise environments.
• Strong operational experience across Microsoft 365, Azure, Entra ID, Linux, and enterprise workplace technologies.
• Hands-on administration experience with Jira Software and Confluence, including workflows, permissions, automation, integrations, and governance.
• Strong experience with enterprise identity platforms such as Microsoft Entra ID or Okta, including SSO, RBAC, lifecycle management, and conditional access.
• Experience automating operational tasks using PowerShell, Python, or similar scripting tools.
• Strong understanding of endpoint management, security hardening, identity architecture, and access governance.
• Comfortable troubleshooting complex authentication, infrastructure, endpoint, and Linux-based service issues.
• Experience collaborating across technical teams such as InfoSec, Networking, Platform Engineering, and Engineering.
• Excellent troubleshooting, analytical, communication, and technical decision-making skills.
• Strong focus on automation, operational scalability, and continuous service improvement.

Skills

• Microsoft 365
• Azure
• Entra ID
• Linux
• Jira Software
• Confluence
• PowerShell
• Python
• SSO
• RBAC
• troubleshooting
• analytical skills
• communication
• technical decision-making
• operational scalability
• continuous service improvement