Senior IT Service Delivery Manager - Hybrid Cardiff

A technology services provider is seeking a Customer Service Delivery Manager in Cardiff. This full-time, hybrid role involves acting as the main point of contact for managed service customers, owning contracts and SLAs, and leading major incident management. Candidates should have strong ITIL knowledge and experience in a customer-facing delivery role. The position offers real ownership and accountability in a fast-paced environment, ensuring service quality and continuous improvement.