Senior IT Field Engineer - MSP

Senior MSP Technical Support Engineer / Manager

Location: Silchester, UK (Office & Customer Sites within 50 miles)

Job Type: Permanent Full-time

Salary: £40,000 - £50,000 + up to 10% matched pension + company vehicle & fuel card

The Role

You'll provide enterprise-level technical assistance and support to our customers-both remotely and onsite-ensuring smooth operation of computer systems, software, and hardware. About 60% of your time will be spent at customer sites, with the rest based in our Silchester office.

Why Join Us?

• Competitive salary & pension scheme (up to 10% matched)
• 22 days annual leave + increases with service
• Company vehicle & fuel card for site visits

What You'll Do

• Deliver technical support via phone, email, and in person
• Manage end-to-end project delivery (implementation, project management, support)
• Troubleshoot hardware & software issues (desktops, servers, networking, etc.)
• Work with Windows Server, Azure, M365, Active Directory, VMware/Hyper-V, Exchange, and IT security/networking
• Create technical documentation & conduct site surveys
• Mentor team members and assist in pre-sales activities
• Provide technical handovers to the service desk

What We're Looking For

• Experience in a customer-facing MSP technical support role
• Expertise in Microsoft 365, Teams, Exchange, SharePoint, Intune, Autopilot
• Experience with VMware or Hyper-V, enterprise firewalls, backup systems, and email security
• Relevant IT certifications/qualifications

If you're ready to take on a role where your skills will have real impact, apply today and help us shape the future of IT support for our clients.

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Message

Please note: Due to the high volume of exceptional CVs we receive, we may not be able to respond to each candidate individually. However, we'll carefully review your CV to see if it aligns with our current job openings. If your skills are a perfect match, a recruiter will be in touch to discuss the opportunity further.

Permanent

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Up to £24000.00 per annum

Permanent

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