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Senior Incident and Resilience Manager
Posted 1 day 6 hours ago by Jobtailor
Permanent
Full Time
Banking & Financial Services Jobs
London, United Kingdom
Job Description
Overview 
- Own, develop, and continuously evolve a robust and effective incident management framework across the organisation
- Lead incident response across the business, coordinating internal teams and third-party providers to restore service quickly
- Establish strong, consistent communication practices and act as a central point of control during incidents
- Support the maintenance and evolution of operational resilience capabilities, including disaster recovery and business continuity governance
- Report to senior leadership, including ExCo and Board, on incident performance, resilience posture, and emerging risks
- Drive post-incident oversight, ensuring root cause analysis is completed to a high standard
- Build and maintain strong relationships with Optomany's outsource customers, third-party providers and partners
- 7+ years experience leading incident management or major incident response within a mission-critical, always-on environment
- A sound understanding of Regulatory Outsource Landscape preferred.
- Bachelor's degree in IT, Computer Science, Business, or related field (or equivalent practical experience)
- Proven experience operating within payments ecosystems, with strong exposure to issuer/acquirer interactions and transaction lifecycles
- Strong understanding of ITIL practices (Incident, Problem, and Change Management)
- Strong technical understanding of: Distributed systems, APIs, and cloud-based platforms; Monitoring, alerting, and observability tooling
- Familiarity with industry-standard tooling (e.g. ServiceNow, PagerDuty, Opsgenie, Jira Service Management, Splunk)
- Multi-Lingual (German) is a preference but not essential.
Jobtailor
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