Senior II DevOps Engineer

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Role We are looking for aSenior SaaS Platform Operations Engineer to join our team in Theale.

This is a hands on role responsible for the operation, support and continuous improvement of our cloud based SaaS platforms. Working as part of the UK Platform Operations team, you will be responsible for platform availability, incident management, application deployments, monitoring, automation and technical troubleshooting across our production environments.

This role sits at the intersection of Platform Operations, DevOps and Application Support, requiring someone who can support both operational activities and complex technical investigations. You will work closely with global Engineering, DevOps and Support teams to deliver secure, scalable and highly available services.

The ideal candidate will have strong Azure and cloud operations experience, a passion for automation, and the ability to troubleshoot issues across applications, infrastructure, databases and authentication services.

How You'll Contribute

• Monitor and support production SaaS platforms to ensure availability, performance and reliability.
• Investigate and resolve platform, deployment, application and authentication issues, including SSO related incidents.
• Execute and support application deployments, configuration changes and release activities.
• Create, maintain and improve operational runbooks, recovery procedures and standard operating processes.
• Configure and optimise monitoring and alerting to improve incident detection and response.
• Drive automation initiatives to reduce manual effort and improve operational efficiency.
• Collaborate with Engineering and DevOps teams to improve platform resilience and release quality.
• Produce availability and operational reporting, identifying opportunities for continuous improvement.
• Support audit, compliance and security activities across the platform estate.
• Participate in an out of hours on call rota and support incident recovery activities.
• Experience supporting cloud hosted SaaS applications in a production environment.
• Strong Microsoft Azure experience, including services such as AKS, App Services, Networking, Storage, Key Vault, Azure Monitor and ACR.
• Experience troubleshooting distributed applications, cloud infrastructure and deployment pipelines.
• Linux and Windows administration experience.
• Experience working with SQL Server and PostgreSQL.
• Experience with Docker, Kubernetes and Helm.
• Scripting and automation experience using PowerShell, Bash or Python.
• Experience with Infrastructure as Code tools such as Terraform or Bicep.
• Experience configuring monitoring and alerting tools such as Grafana, Elastic or Azure Monitor.
• Strong troubleshooting, debugging and root cause analysis skills.
• Experience supporting APIs, integrations and authentication technologies, including SSO.
• Ability to create and maintain operational procedures and runbooks.
• Excellent communication and stakeholder management skills.
• Experience with C#/.NET applications.
• Experience with Jenkins, GitHub Actions or other CI/CD tooling.
• Experience with Web Application Firewalls (WAF).
• Experience supporting regulated environments, audits and compliance initiatives.
• Familiarity with Azure OpenAI, RAG or other AI powered engineering tools.
• Experience using GitHub Copilot or similar AI assisted development tools.

What Success Looks Like

• Highly available, secure and reliable SaaS platforms.
• Fast and effective incident response and recovery.
• Improved automation and reduced operational overhead.
• Strong collaboration across Operations, Engineering and Support teams.
• Well documented, repeatable operational processes.
• Continuous improvement in platform reliability, scalability and customer experience.

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Bottomline - RoW Candidate Privacy Notice What is the purpose of this document?

This is a Candidate Privacy Notice for (each "Bottomline" "we" and "us"). The Controller in relation to personal data will be the Bottomline company to which you have applied. The Controller is responsible for deciding how it holds and uses your personal data. You are being sent a copy of this Privacy Notice because you are applying for work with Bottomline (whether as an employee, worker or contractor). It makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for.

Principles of data protection Personal information (also referred to as personal data) means information (or a combination of information) relating to a person which allows that person to be identified. This does not include information where it is not possible to identify a person.

The principles of data protection are outlined below, we will comply with all applicable laws, and ensure that your personal information is:

• Processed lawfully, fairly and in a transparent
• Processed for limited purposes, clearly explained to you in this notice or
• Relevant to only the purposes that we have told you
• Accurate and kept up to
• Kept only for as long as
• Kept

The data we collect:

In connection with your application to work with us, we will collect, store, and use the following categories of your personal information:

• Information you have provided in your resume/curriculum vitae and covering letter.
• Information you have provided on our application form, including name, title, telephone number, personal email address, gender, salary information, notice period, information on your right to work in the applicable country, and any other information we may deem essential to assess your suitability for the position.
• Any information you provide during an interview.
• Test Results (e.g. technical assessments or equivalent), passport copies (and marriage certificate if required for change of name), proof of address. Should you contact us regarding your application or related activities such as interviews we may hold this correspondence for future reference. This includes the status of your application.

Where necessary, we may also collect, store and use the following types of more sensitive personal information:

• Information about your race, ethnicity, or gender.
• Information about any reasonable adjustments you require in the workplace for your health.
• Information about criminal convictions and offences.
• Information from global sanctions and Politically Exposed Persons checks.

We will only collect information about criminal convictions where it is necessary, lawful, and relevant to the nature of the role. This would be carried out by our background checking partner, and they may share it with us, if we would like to offer you the role (conditional on checks and any other conditions, such as references, being satisfactory).

How do we collect your personal information? We usually collect personal data from candidates using an application tracking system. We may also automatically collect certain information, such as IP addresses and device identifiers. Should it not be collected during your initial application process, we may use the following sources to collect your personal information:

• You, the candidate.
• Our Talent Operations team may request the following information for the purpose of onboarding; CV, name, preferred name, date of birth, gender, marital status, ID number, proof of ID, photo, address, proof of address, telephone number, email address, emergency contact details, workplace adjustments required, work experience and education details, current salary, notice period and reason for leaving, banking, tax and benefits information, as required for the location of the role for which you are being considered.
• Any recruitment agency through which you apply or are recommended by, from which we collect the following categories of data: including name, title, address, telephone number, personal email address, date of birth, gender, employment history, qualifications, remuneration, benefits information, proof of identity, proof of address and any other information deemed relevant to the role for which you are being considered.
• Our background check provider, from which we collect the following categories of data: identity and right to work confirmation, criminal history, global sanctions and politically exposed persons (PEP) screening, education and employment verification, credit and financial background (where relevant), directorships and conflict of interest checks, and adverse media searches. All checks are conducted only where necessary and appropriate for the position, in accordance with applicable laws and with your explicit consent.
• Your named referees . click apply for full job details