Senior HR Operations Coordinator

Senior HR Operations Coordinator page is loaded Senior HR Operations Coordinator Apply locations 70 Grosvenor Street, London, W1K 3JP time type Full time posted on Posted 7 Days Ago job requisition id JR04577

We currently have an opportunity for a Senior HR Operations Coordinator to join our London-based HR Team.

The purpose of the HR Team at Grosvenor is to make business success inevitable through our people; creating a high performance and inclusive culture that great people want to be part of. With that in mind we work together as a group to make that happen through all people related activity ranging from strategy, resourcing, remuneration, people development/engagement, as well as driving performance and organisational culture change.

Key Responsibilities

All roles in our team are critical to help us deliver our goals and this position is no exception. Reporting to our Operations Manager, the successful candidate will provide excellent HR Operations support across the entire employee lifecycle, providing experienced oversight across the HR Operations Team and managing workflows to ensure timely and accurate delivery of HR Operations tasks and activity.

• Lead on the delivery of end-to-end employee lifecycle HR Operations activity ensuring that HR processes are efficient, effective, in line with best practice whilst also delivering a positive employee experience
• To support the HR Business Partners with the management of their client groups ensuring that they have accurate data available and that issues are flagged on a timely basis
• To coach, guide and direct the HR Apprentice and HR Assistant where necessary to ensure the delivery of HR Operations activity in line with best practice.
• Management of HR Operations requests including the email inbox to ensure enquires are dealt with promptly and in line with the relevant SLAs
• Support with employee queries and requests for information
• Drafting and creation of monthly position/headcount management reports
• Create and review letter templates and other HR documentation to ensure they are accurate, up-to-date and in line with employment law legislative changes.
• Ensure the HRIS (currently Workday) is accurate, up-to-date and represents the single source of truth and that employee data is managed in line with GDPR and other relevant legislation
• Production of relevant reports, data analysis and analytics
• Challenge and improve existing processes to maximise efficiencies and employee experience whilst minimising business risk. Champion innovation including the use of emerging technologies such as AI
• Support with relevant HR Operations projects and wider HR activities as required

Key Requirements

• Previous experience of working in an HR Operations role is essential as is a good understanding of employment law, employee rights and HR policies. Previous payroll and benefits experience would be preferred
• Strong interpersonal skills and customer service approach
• Excellent verbal and written communication skills with strong attention to detail
• Innovative thinker who is able to identify problems and spot continuous improvements
• Effective team player with a collaborative, responsive and inclusive approach.
• Operates with discretion and integrity
• Workday experience preferred as is a good working knowledge of Excel. Power BI skills would also be useful, but are not essential

We know flexibility is important and take a hybrid approach to working, please contact us for further details.

Grosvenor is proud to be a Disability Confident Committed employer. If you would like to speak with us for more detail, please contact

We want you to have every opportunity to show us your strengths. There are adjustments available for our process, please contact us on to discuss.

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We think this is a very special place to work. Our international activities span urban property, food and agtech, rural estate management and support for philanthropic initiatives - meaning we are able to offer a wide range of rewarding career opportunities.

We are united by a common purpose: to deliver lasting commercial, social and environmental benefit, and this drives everything we do. It means that we put planet and people at the centre of what we do and why we want people with open minds and fresh ideas to join us.