Senior Head of Software Support and Service Excellence

慨正橡扯 is seeking a strategic, senior leader to oversee multiple support teams across healthcare, social care, education, and oncology systems. You will drive clarity, structure, and customer-focused performance, balancing operations with service strategy and delivering lasting improvements.

You will own performance metrics, incidents, and continual service improvements, collaborating with Product, Engineering, and Customer Success to resolve issues and prevent recurrence.