Senior Head Housekeeper/House Manager

Senior Head Housekeeper / House Manager

Informal family living in London - oversee all Household & Property Management & Head Housekeeping.

Core Working Hours

Monday to Friday. Flexibility required - support additional needs during holiday periods, events and other occasions.

Responsibilities

• Full operational oversight of the London residence.
• Day to day management of all household operations, ensuring the home runs seamlessly.
• Liaison with contractors, suppliers and service providers.
• Management of household budgets, expenses, invoicing and cost control.
• Oversight of maintenance, repairs, refurbishments, snagging and long term planning.
• Maintain exceptional standards of cleanliness, organisation and presentation throughout the home.
• Lead by example with hands on housekeeping when required.
• Oversee laundry, wardrobe care, fine fabrics and specialist surface care.
• Ensure the property is maintained to a consistently high, five star standard.
• Recruitment, onboarding, training and supervision of all household staff.
• Management of rotas, performance, holidays and professional development.
• Act as the sole and central point of management for all household staff.
• Establish clear reporting lines and formal communication structures.
• Set, document and enforce Standard Operating Procedures (SOPs).
• Establish and maintain clear standards for staff presentation and professionalism, including uniforms and grooming.
• Create and maintain comprehensive house manuals.
• Develop and manage a House Look Book defining presentation, styling and aesthetic standards.
• Maintain accurate household records, documentation and reports.
• Use Microsoft Excel and Word confidently for budgets, rotas, inventories, manuals and correspondence.
• Implement and manage systems for documentation, scheduling, uniforms and internal communications.
• Plan and oversee private events, dinners and entertaining.
• Coordinate catering, floristry, security, transport and guest logistics.
• Provide light PA support related to household operations and events.
• Maintain flexibility to support the principals' schedule, particularly during holiday periods.
• Maintain absolute discretion and confidentiality at all times.
• Liaise with security teams when required.
• Ensure safety, privacy and smooth household operations.

Qualifications & Experience

• Extensive experience in the private household or luxury hospitality industry.
• Proven track record in senior roles held long term, demonstrating loyalty, stability and trust.
• Previous experience as a Head Housekeeper, House Manager or similar senior role.
• Strong leadership and people management skills.
• Computer literate, with confident use of Microsoft Excel and Word.
• Highly organized, detail oriented and proactive.
• Professional, discreet and reliable with excellent communication skills.

Salary

£80,000 per annum

Immediate Start!