Senior General Manager

Overview

Who Are We

aparto is an accommodation and student experience provider based in the UK and Ireland, providing amazing experiences in all our communities by investing in our people, our facilities and our brand. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work.

Responsibilities

Role Profile

Based in our North Dublin Portfolio, the General Manager is a critical role for the success of our residences. You'll manage the residence; maximising income through effective budgetary management as well as maintaining year-round occupancy levels through in person and digital sales. You will manage a team to coordinate all functions essential to delivering first class service to our student residents, this will include repairs, cleaning and security through a mix of directly employed staff and external contractors. You will work with the central facilities and Health and Safety teams to ensure your building is managed safely and in line with statutory compliance. You will also work closely with other General Managers, the Regional Manager, and the Head of Operations to complete central projects.

• Take full operational and commercial responsibility for the residence
• Review and approve budgets and expenses
• Responsible for maintaining statutory and regulatory compliance including fire, water, H&S and other relevant audit areas
• Provide weekly, monthly and annual operational, statistical and revenue reports
• Ensure maintenance is delivered in line with defined timeframes
• Responsible for debt management in line with legal frameworks
• Responsible for overall sales performance
• Create the annual budget and subsequent budget management performance
• Maintain HR documentation for residence office, cleaning and maintenance teams
• Train and develop new and existing staff using KPI's
• Develop relationships with universities and act as liaison to represent aparto
• Understand HR issues and ensure they are dealt with or escalated professionally and in line with relevant legal frameworks
• Complete monthly payroll reports for residence teams across all buildings
• Resolve escalated complaints
• Create team development and training plans
• Manage and negotiate PPM contracts
• Maintain overall building appearance and condition
• Overall responsibility for summer clean and maintenance programme delivery
• Weekly/monthly/annual reporting
• Understand and manage the building to Hines SLAs
• Work with other General Managers and central teams to undertake and lead projects
• Travel to other aparto buildings to complete audits
• Ensure a warm, welcoming environment to students, parent and visitors to the site
• Ensure your site is a safe environment in which to live and work
• Support the management of the residence in compliance with ANUK National Code of Standards
• Active liaison with universities including attending regular meetings with relevant bodies

Qualifications

Person Specification

• Experience of delivering excellent customer service
• A good working understanding of tenancy management and housing legislation
• A good handle on sales and marketing with a proven track record of results
• Experience of managing a budget of £/€1m or more
• Ability to write reports and present performance indicators
• Strong IT skills transferable to in house systems (Starrez, Peninsula etc.)
• Able to communicate effectively with people at all levels
• Problem solving skills with ability to use own initiative
• Relevant student accommodation, leisure, hospitality or building management experience preferable
• Experience of offering pastoral care and spotting the issues that affect students
• Knowledge of the issues surrounding students
• Ability to handle sensitive issues
• Influencing skills and a professional outlook on challenging issues
• Outgoing and enthusiastic
• A desire to learn and to continually develop
• Willing to attend relevant training days/sessions
• Eager to seek feedback and review ways to do things better
• Able to work on own initiative
• PBSA Industry experience desirable

The successful candidate will need to consent to a DBS check on being offered the role.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.