Senior Floor Manager

Role Overview

As a Senior Floor Manager in a JD Sports flagship store, you drive operational excellence and commercial results. You lead from the front-motivating your team, owning floor performance, and delivering exceptional service every shift. You set the pace, coaching your team to maintain high standards while keeping the floor running smoothly and aligned with the premium JD experience.

Working closely with store leadership, you help push ambitious sales targets, elevate customer engagement, and maintain a best-in class retail environment. This role demands confident, hands on leadership, strong commercial awareness, and the ability to lift team performance to the highest level.

Key Responsibilities

• Lead the shop floor to deliver exceptional JD service standards, ensuring a premium customer experience at all times.
• Drive strong commercial performance through effective merchandising, stock management, and team motivation.
• Take ownership of the store's key performance indicators, ensuring consistent progress and strong overall results.
• Support smooth day to day operations, including opening and closing routines, cash processes, audit compliance, stock accuracy, and cost control.
• Recruit, train, coach, and develop colleagues, building a high performing, engaged, and customer focused team.

Skills & Experience Required

• Supervisory or management experience within a fast paced, high volume retail or customer facing environment.
• Strong leadership skills with proven ability to develop and inspire teams.
• Excellent communication and customer resolution ability, confident in handling complex situations.
• Solid commercial awareness with understanding of store operations and performance drivers.
• Strong attention to detail and the ability to uphold premium standards in a flagship setting.

Desirable Attributes

• Passionate about the JD brand, retail trends, and delivering a standout flagship experience.
• Experience in visual merchandising or premium product presentation.
• Energetic, confident leader who thrives in high pressure, high traffic environments.
• Proactive problem solver who takes initiative and drives continuous improvement.
• Builds strong working relationships, contributing to a positive and inclusive store culture.

What We Offer

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully.

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications