Senior Facilities Manager

Overview

The Senior Facilities Manager (SFM) supports the Client FM Lead managing a designated FM team within the region. The role focuses on People Management and Facilities (property/portfolio) Management responsibilities to ensure high quality service for occupiers across managed properties.

Key Responsibilities

• People Management: source, train, develop, transition and manage FM team members, perform performance management, mentorship and recruitment support, ensure TUPE compliance and align staff with JLL policies.
• Facilities Management: deliver operational services, meet client KPIs, manage budgets, service charge reconciliation, procurement, health & safety, environmental sustainability, maintenance schedules and contractor performance.
• Client Interaction: act as the main point of contact for occupiers, prepare handbooks, liaise with owners and surveyors, support due diligence for sales and lettings.
• Risk & Compliance: maintain risk assessments, audits, disaster plans, fire evacuation and emergency procedures.
• Data & Reporting: support the IFM central team with data collection, initiatives and reporting.

Required Skills & Experience

• Minimum 5 years in a similar Facilities Management role.
• Strong organizational, matrix management and financial planning skills.
• Ability to manage within budget and time constraints.
• Effective communication and people management capabilities.

Location

On site - Birmingham, GBR.

EEO Statement

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities.