Senior Facilities Manager

The role is multi-site based across the West Mercia Police estate with focus at Hindlip. Home working is possible in line with OPCC Agile Working (2 days a week) as per the requirements of the role, following completion of the probation period and in consultation with line management.

The closing date for this post is 23.55 on Sunday 26th October 2025.

This is a CV only process - please ensure your employment history is up to date.

About the Role

We are seeking a dynamic and experienced Senior Facilities Manager to join the office of the West Mercia Police and Crime Commissioner and shape and lead our facilities operations across multiple sites within West Mercia (Worcestershire, Herefordshire, Telford & Wrekin and Shropshire).

This pivotal role requires a strategic thinker with a hands-on approach to managing teams, contractors, and key stakeholders to ensure the delivery of safe, efficient, and high-quality Facilities Management services.

Key Responsibilities

• Lead, motivate, and develop a high-performing facilities team.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Oversee workforce planning, training, and performance management.

Contractor Management

• Manage third-party service providers and contractors to ensure compliance with SLAs and KPIs.
• Conduct regular reviews, audits, and performance evaluations.
• Ensure all works are delivered safely, on time and within budget.

Stakeholder Engagement

• Build strong relationships with internal departments, external partners, and senior leadership.
• Act as the key point of contact for facilities-related matters.
• Communicate effectively to align facilities strategies with business objectives.

Qualifications & Experience

• Relevant qualifications in Facilities Management or a related field (e.g., IWFM, NEBOSH, IOSH).
• Proven experience in facilities management at a senior level.
• Strong leadership and people management skills.
• Proficient in Microsoft packages to enable data analysis for stakeholder presentation.
• Demonstrated success in managing contractors and service delivery.
• Excellent communication and stakeholder engagement abilities.

Why Join Us?

Our values

• We set high standards for ourselves and others.
• We embrace learning and continuous improvement.
• We are empowered to take clear, innovative and evidenced decisions, and own accountability that comes with them.

Serving the public:

• We work collaboratively with the police and our partners to deliver best in class services to our communities.
• The best interests of the public are at the heart of everything we do.
• We always ensure the public have a voice in shaping the services that affect their lives.

Integrity:

• We strive to achieve the best value and service for the taxpayer.
• We are honest, open and transparent with our staff, the public and our partners.
• We challenge inappropriate or unethical behaviour, wherever we encounter it.

Inclusivity:

• We treat people fairly and respectfully.
• We care for and value each other, creating an environment where people feel belonging and have confidence as individuals.
• We work to champion the voices of all communities, especially those who do not feel heard.

We're a supportive employer, an inclusive workplace with active advocacy networks, we offer flexible working, up to 28 days annual leave (including bank holidays) pre-five years' service, Local Government Pension Scheme (LGPS), professional development, free parking, an onsite gym, health and wellbeing support and access to the Blue Light Card discounts.

We welcome applications from everyone and are an equal opportunities employer.