Senior Estimator - Glazing

Senior Estimator - Aluminium Windows & Doors

Location: West Bromwich

Salary: Starting from £35,000 (depending on experience)

Hours: Monday to Friday, 8:30am - 4:30pm

Job Type: Full-time Permanent

Role Overview

An opportunity has arisen for an experienced Senior Estimator to join a busy aluminium division. The successful candidate will be responsible for managing customer enquiries, producing accurate quotations and processing orders from initial enquiry through to dispatch. This role requires strong technical knowledge of aluminium window and door systems, the ability to interpret technical drawings, and excellent communication skills to liaise effectively with customers and internal departments. You will work closely with estimating colleagues, materials teams, warehouse operatives and production staff to ensure projects are processed accurately and delivered on time.

Key Responsibilities Estimating & Order Processing

• Interpret and understand technical drawings, specifications and hand-drawn window and door designs.
• Prepare accurate quotations using Logikal estimating software.
• Process customer orders from enquiry through to final dispatch.
• Ensure all project specifications and requirements are captured accurately and communicated internally.
• Manage projects from initial enquiry through to final delivery while maintaining clear communication with all stakeholders.
• Monitor progress of orders to ensure deadlines and service level agreements (SLAs) are met.

Technical Expertise

• Demonstrate strong knowledge of aluminium window and door systems.
• Work with system profiles including AluK, Rabel and Jack Aluminium.
• Provide technical advice and guidance to customers including architects, contractors and installation companies.
• Communicate technical information clearly to both technical and non-technical stakeholders.
• Ensure product specifications and system requirements are accurately applied during the estimating process.

Customer & Project Coordination

• Manage enquiries from a wide range of clients including architects, main contractors and window installation companies.
• Maintain clear and professional communication with customers throughout the lifecycle of a project.
• Respond to queries in a timely and professional manner while maintaining excellent customer service standards.
• Coordinate with internal departments to ensure smooth project progression from order placement through to delivery.

Team Support & Leadership

• Support the estimating team with daily workload planning and prioritisation.
• Review workloads and allocate tasks based on team capacity and expertise.
• Provide guidance and mentoring support to junior estimators.
• Assist with the development and maintenance of a training matrix for the estimating team.
• Identify training and development opportunities to support team growth.

Continuous Improvement

• Contribute to business improvement initiatives and operational efficiency projects.
• Identify opportunities to improve processes, accuracy and productivity within the estimating function.
• Participate in internal meetings and contribute ideas to enhance service delivery and cost efficiency.

General Responsibilities

• Maintain professional communication with colleagues, suppliers and customers.
• Ensure all documentation and records are accurately stored and maintained (both electronic and hard copy).
• Maintain a clean, organised and safe working environment.
• Comply with company policies and Health & Safety regulations.
• Provide cover for colleagues when required.
• Undertake any other reasonable duties requested by management in line with the needs of the business.

Person Specification Knowledge Essential

• Working knowledge of Microsoft Office
• Experience using Logikal estimating software
• Strong understanding of aluminium window and door systems

Experience Essential

• Previous experience in a similar estimating role within the fenestration or construction sector
• Experience managing customer enquiries and providing quotations
• Strong customer service experience

Desirable

• Experience working within a manufacturing or production environment

Skills & Attributes

• Strong analytical and problem-solving skills
• Excellent organisation and time management abilities
• High attention to detail and accuracy
• Strong communication and interpersonal skills
• Ability to work under pressure within a fast-paced environment
• Flexible and adaptable to changing priorities
• Proactive and supportive team player
• Continuous improvement mindset with a focus on efficiency and quality

Other Requirements

• Full UK Driving Licence