Senior Escalation Officer - Critical IT & CX Leader

SAP SE in Dublin is looking for an MCC Customer Priority Response (MCC CPR) Escalation Officer to manage critical customer escalations and ensure effective communication across teams. You will lead resolution strategies in high-stakes situations and collaborate with senior management.

The ideal candidate has 7+ years in IT support, including 3 years in escalation management, and is familiar with ITIL principles. Join SAP to contribute to a team focused on continuous improvement and customer success.