Senior Escalation Manager - IT Incident & Customer Delivery

SAP SE in Dublin seeks an experienced Escalation Officer to manage business-critical customer escalations. You will orchestrate cross-functional teams to resolve complex situations and maintain customer confidence.

The ideal candidate will have at least 7 years in IT Support, with strong analytical skills and experience in communicating with senior management. SAP values a proactive service model, promoting collaboration across the organization to ensure customer success.