Senior Escalation Lead, Enterprise Tech Support

Palo Alto Networks, Inc. is seeking an experienced Escalation Manager to bring order, structure, and focus to retention of existing customers and resolution of complex issues.

You will lead internal and customer meetings, drive timely problem resolution, and coordinate across Sales, R&D, and Product Management to ensure customer satisfaction. As part of the Technical Support organization, you'll tackle high-visibility escalations, apply advanced de-escalation techniques, and maintain clear